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Customer Order Information

Foreign Exchange Info:

The exchange rate is changed in our cart on a weekly basis,(the actual exchange rate will be determined by your card issuer at the time of the transaction / posting).

You can select the currency to be displayed while shopping here

How do I place an order?

Ordering at is easy! From the product page, simply select the quantity you would like and click "Order Now". Once you are finished shopping, click on the "Checkout" button at the top of the page and follow the instructions to checkout.

If you would like additional assistance placing an order, please contact us at (416) 602-5746. Our Customer Service hours are 8:30 AM - 5:30 PM, EST, MON - FRI.

How do I pay for my order?

For your convenience, we accept VISA, MasterCard, American Express and Discover. Sorry, but we do not accept C.O.D. orders. All prices shown on our website are in Canadian dollars. For international customers, the credit card companies automatically convert your total purchase to your home currency, and this is what you will be billed on your credit card.

Is my credit card secure?

The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. We take great care in ensuring secure transmission of your information from your computer to our servers. For instance, when name and address information is transmitted, we use the industry standard SSL (secure socket layer) encryption.

No credit card information is collected on this website. Upon checkout you are transferred to an SSL connection at Internet Secure where your credit card information is processed and your transaction is completed.

SSL encryption is a method by which information is encrypted while being transmitted over the Internet. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in E-commerce today. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, cannot entirely ensure or warrant the security of any information you transmit to us.

The protection of your personal information is important to, and as a result, we do not accept orders via email. We will gladly accept your order by phone at (416) 602-5746 or by fax at (905) 891-9425. Our Customer Service hours are 8:30 AM - 5:30 PM, EST, MON - FRI. for phone orders, or by fax 24 hours a day.

How quickly will my order be processed?

Most orders are processed within 1 - 2 days. Standard delivery takes 5- 7 business days after order processing. Express delivery is available for an additional charge. Please contact us at (416) 602-5746 for further details. Our Customer Service hours are 8:30 AM - 5:30 PM, EST, MON - FRI.

Do you ship outside of Canada?

Currently, we will ship outside Canada. However, additional and applicable taxes, duty and delivery charges will apply. Please allow extra delivery time. Due to the opening of packages by Customs Officials, cannot guarantee that your delivery will arrive as nicely presented as it was sent!

How do I find what I'm looking for?

To find a product, simply browse by category. Click here to view product categories. Click here to search for merchandise. You can search by name, description or price range.

How can I change or cancel my order?

If you would like to change or cancel your order, please contact us at (416) 602-5746 within one hour of placing your order. Once your order has entered into our shipping process (which occurs one hour after you submit your order), it cannot be modified or cancelled.

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